Terms & Conditions

    Last updated: 23 October 2026

    1. Who we are

    Merry & Sorted ("the Service") is operated by 3lb savjetovanje i usluge, vl. Rusalka Majer, Ulica Jurja Križanića 22, Varaždin, Croatia, OIB: 02074784223. By creating an account or using the Service you agree to these Terms. If you do not agree, please do not use the Service.

    2. Free and paid plans

    Free includes manual planning. Basic and Premium are annual subscriptions, billed in euros (EUR) through Stripe. Premium also includes four AI helpers with ten requests per hour shared across them. See Pricing for prices and limits. Stripe shows your total before you pay. Subscriptions renew automatically until canceled; manage or cancel renewal in Profile. Canceling renewal keeps access until the end of the paid period. There is no automatic free trial. Prices are in euros and final; Stripe shows your total before you pay. Your plan renews each year at the then-current price; if the price of your plan changes, we tell you by email at least 30 days before your renewal and you can cancel before it takes effect. If you are a consumer in the EU, you can withdraw from your purchase within 14 days of buying it, without giving a reason. By ticking the box at checkout you ask us to start your subscription immediately; if you then withdraw within the 14 days, we deduct a proportionate amount for the days you have already used the Service (the yearly price divided by 365 for each day) and refund the rest within 14 days of your request, to the payment method you used. To withdraw, use "Withdraw from purchase" in Profile or email hello@merryandsorted.com. Cancelling renewal is separate from withdrawal and keeps your access until the end of the paid period. Your consumer rights remain unaffected.

    3. Your account

    • Provide a valid email address you control.
    • Keep your password secret and use it only for this Service.
    • Tell us promptly at hello@merryandsorted.com if you suspect someone else has used your account.
    • You must be at least 16 years old to create an account.

    4. Your content

    You keep ownership of everything you enter. You give us permission to store and process it only as needed to run the Service for you. Only add information about other people, such as guests, that you are entitled to share. You can download your data or delete your account at any time in Profile.

    5. AI suggestions

    AI provides ideas, not verified prices, stock availability or professional advice. Review suggestions before saving. Check ingredients, allergens and dietary needs independently. Only details needed for the selected helper are sent to AI; avoid sensitive information. Suggestions are not automatically added to your planner.

    6. Acceptable use

    • Do not use the Service for anything unlawful.
    • Do not try to access other people's data or our systems without permission, or disrupt the Service.
    • Do not use automated means to overload the Service.

    7. Availability and your data

    We work to keep the Service available and your data safe, but cannot promise uninterrupted operation. Internet is needed to load current planner data, save changes and use AI. Previously loaded pages may remain viewable offline; there is no offline saving or sync. We recommend downloading a copy of important data from Profile from time to time.

    8. Suspension and termination

    You can stop using the Service and delete your account at any time. We may suspend or close accounts that break these Terms. If we discontinue the Service, we will tell you in advance where possible so you can download your data.

    9. Liability

    We are liable without limitation for intent and gross negligence and where mandatory law requires it. Otherwise we are not liable for indirect losses. Your statutory rights as a consumer are not affected.

    10. Changes to these Terms

    When we change these Terms, we update the date above and tell you about significant changes by email or in the app before they take effect.

    11. Complaints and disputes

    Send complaints to hello@merryandsorted.com; we reply within 15 days. If you are a consumer and we cannot resolve the matter, you can turn to an out-of-court dispute resolution body. A list of approved bodies is published by the European Commission at https://consumer-redress.ec.europa.eu/. We decide case by case whether to take part in such a procedure.

    12. Governing law

    These Terms are governed by the laws of the Republic of Croatia. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring claims there.

    13. Contact

    Questions about these Terms: hello@merryandsorted.com.